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Commodore Manufacturing – 100% Student-Led/Operated Business

The Perry County Chamber of Commerce held a ribbon cutting on December 19 for the first local student-led manufacturing facility, Commodore Manufacturing. Commodore Manufacturing is 100% student-led and operated; the business plan was created by students in the business pathway and the HIRE Manufacturing students are responsible for the customer interactions, quality, production, marketing, payroll, and safety components of the business. JASPER Vice President of Logistics, Luke Bawel, spoke to the crowd, which included school officials/administration, local and state elected officials, Perry County business leaders, as well as representatives from Waupaca Foundry and JASPER.

 

JASPER® and Waupaca Foundry has partnered with Perry Central to design an educational pathway for manufacturing careers, providing real hands on experience which is accredited by the state to provide high school and college credits. Commodore Manufacturing has adopted JASPER's lean principals, including a Management Board which tracks trainings and orders. Commodore Manufacturing is currently a supplier for Jasper Innovative Solutions and Bawel shared that he foresees the student-led business partnering with other JASPER divisions in the future.

 

Repeat Business Starts with a Great Customer Experience

Whether it’s time to write an ad for Facebook or creating an offer on Google and sending out a post card, marketing is an important part of your job in regards to driving traffic and awareness to your business.

If you promote, ‘Great Dependable Service’ and you aren’t at the top of your game, hold the marketing effort. Don’t promote your business; fix it first.

You don’t need transactions, you need customers for life. Your growth goal should be to find long-term relationship customers, not one-time customers. The customer won’t stick around if you don’t deliver ‘Great Dependable Service’, consistently.

Many service professionals say their biggest growth factor for new business is customer referrals. Ask yourself if your customer experience and service quality will get you a referral. If not, it is time to fix it.

Customers for life, come from the heart of your business culture; where the team knows the why of the business. They appreciate each other and have fun at work. A great culture and caring team will do what is right for the customer, always. A great customer experience starts internally, and never rule out proper training at all levels of the company.

However, you’ll need more than a great culture to win over customers, it is just a start. Well documented systems/processes, clean customer lobby, and rest rooms are essentials for winning the heart and perception of the customer.

Do you have customer service standards? Is the work completed the same day? Is an oil change only forty-five minutes? Are your safety inspections completed in 30 minutes? Do you have pick-up and delivery service? Rental cars or loaners? A good quality control program? A sure way to communicate with your customers such as email or text?

Whatever you market about your business you must meet those expectations and more. Never market what you cannot deliver, and always aspire to be just a little better than the shop down the road. Be like Disney. Looking the customer in the eye and smiling is a customer service foundation at Disney.

Start your list of improvements so you stand out as a great service company and then tell the world.

 

Carm Capriotto, AAP

Host, Remarkable Results Radio Podcast
remarkableresults.biz/tag

Listen to your aftermarket colleagues share great ideas on great service and culture. Go to the TAG Cloud click on ‘Customer Service’ and ‘Business Culture’.

 

 

Automotive Trivia 12/15/17

Friddle: In what year was BMW founded?
Check our blog next Friday for the answer and another Friddle.
12/01/17 Friddle:  
What was the last model year for the Pontiac Fiero?
12/01/17 Friddle Answer: 1988
12/01/17 Friddle Contest Winner: No Winner

 

Are There NEW Ideas in Your OLD Journals?


There was a great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling Emerson High School, contractors found lessons nearly 100 years old underneath old chalkboards that were to be replaced with new whiteboards. The school principal said, “It was like a spiritual moment because people who had lived, played and worked in here – a part of them, is preserved”.

Have you unearthed some of your old writings lately? Go and find an old folder in the back of the file cabinet drawer. Search for the leather-bound journals you used years ago to write your plans or thoughts. What about that pile of yellow note pads stuffed in a drawer? Open the training binders you’ve boxed up for ‘safe keeping’ and look in the margins for your written thoughts or ideas. If you’ve saved these ‘important’ documents, what was the reason?

I recently pulled out a few old journals and read through them. I was amazed at how much my thinking hadn’t changed, but evolved. I also was impressed with how many ideas I implemented.

How rare is it to visit your writings or notes from years past? For some, never. I recommend you do it. With a view of your world today, your notes or writings may look or seem familiar; even as things have changed, the core message to yourself may be golden today. The tactic may have changed, but the strategy may be solid.

Don’t discount the ‘thoughts’ you had back then. If anything, your thoughts, and writings, may bring you valuable points to help you accomplish your goals today. Use your past thoughts and ideas to freshen your to-do list and get more meaningful work done.

Where are you today in position, success, and role? How can you connect or relate what was back in the day to your world now? Recycling, refreshing and reusing your old thoughts may save you time and bring joy and rewards in seeing the foundation you had, back in the day, come to life today.

You may also use these old notes or journals to see just how far you have come in your responsibilities and leadership role.

If you want a quality trip through memory lane to truly evaluate your personal and professional growth, get out your old meeting notes, journals or folders and get back to the future.

 

Carm Capriotto, AAP
Host, Remarkable Results Radio Podcast
The Aftermarkets Audio Book Library
remarkableresults.biz/academy

A related post: Getting Things Done
http://remarkableresults.biz/a021

Automotive Trivia 11/24/17

 

Friddle: Which automobile brand uses the slogan Confidence in Motion?
Check our blog next Friday for the answer and another Friddle.

 

 

NASCAR Driving 101 at Talladega Superspeedway

JASPER® recently held a sales competition for our customers who were interested in attending a NASCAR Driving 101 experience at Talladega Superspeedway. The experience consisted of an eight minute drive, three lap ride along with a professional driver, GoPro video of the experience, and a plaque with their picture.

 

Customers interested in participating purchased their ticket for the driving experience and if the customer exceeded his/her sales, they would receive a $75 credit per unit as payback for the ticket. This competition went so well, JASPER gave back nearly $5,500 to our customers the day of the experience!

 

It was a wonderful day and many memories were made with our customers. Everyone had a great time driving and riding in the cars and the weather was perfect!

 

Thanks to all who made this experience come to life!

 

 

 

 

 

Automotive Trivia 11/03/17

Friddle: What part of an internal combustion engine circulates oil under pressure
to the rotating bearings, pistons and camshaft
?
Check our blog next Friday for the answer and another Friddle.
10/20/17 Friddle:  
Which NASCAR Superspeedway is located on the former
Anniston Air Force 
Base in the small city of Lincoln, AL
10/20/17 Friddle Answer: Talladega
10/20/17 Friddle Contest Winner: No Winner

 

Automotive Trivia 10/20/17

Friddle: Which NASCAR Superspeedway is located on the former Anniston Air Force
Base in the small city of Lincoln, AL?
Check our blog next Friday for the answer and another Friddle.
Last Week’s Friddle:  
In what year did Jasper Engines & Transmissions open its
Nashville, TN, branch
?
Last Week’s Friddle Answer: 1959
Last Week’s Friddle Contest Winner: No Winner



 

2017 Distinguished Citizen - Ray Schwenk

JASPER​​® would like to extend a sincere congratulations to Ray Schwenk, who was honored with the 2017 Distinguished Citizen Award at this year’s Boy Scouts DCA Banquet. 

Ray is someone who continuously lives by the Boy Scout laws and values every day and JASPER® is blessed to have him as an Associate-Owner for over 40 years. 

Congratulations, Ray! This award was much deserved.

   

Ray Schwenk is an Eagle Scout and has been for nearly 50 years. He earned Scouting’s top rank, in 1968, from Precious Blood Catholic Church, where he was a   member of Troop 183 and Explorer Post 183. As an adult, he served as Assistant Scoutmaster for the Troop.

Ray graduated from Jasper High School in 1970 and attended Indiana State University, where he earned a teaching degree and a business minor. He taught school in Vincennes, IN, for three years before joining Jasper Engines & Transmissions.

Ray has been employed by Jasper Engines and Transmissions for over 40 years. He has helped JASPER® grow from a regional company with 12 branch locations into a nationally respected organization with 45 branch locations, two distribution centers, five remanufacturing facilities and multiple divisions. Ray was actively involved in the 2010 transition to a 100% Associate Owned Company. He currently serves as the Treasurer and Plan Administrator for the JET 401(k) Plan.

Over the years, Ray has served the Boy Scouts of America in numerous capacities. He is currently an Advisory Board Member for the Buffalo Trace Council and was an Executive Board Member of the Council for 10 years. He also served as a District Committee Member for the Lincoln Heritage District for two years and as a Council Member at large of Buffalo Trace Council for one year. He has played an instrumental role in providing Scout Handbooks to new Boy Scouts in the spring, courtesy of Jasper Engines & Transmissions, and has lent his support to the last two Jamboree Committees for the Council, as well as assisting the Buffalo Trace Council in a number of other ways. In 2010, he made a trek to Canada with Holy Family Church Venturing Crew 185 and served as Chaplain Aide. All of the boys with him on the trek earned their Duty to God Award. In 2011, the Buffalo Trace Council honored Ray with a Silver Beaver Award. The Silver Beaver is an award given to those who implement the Scouting program and perform community service through hard work, self-sacrifice, dedication, and many years of service. It is given to those who do not seek it.

Outside of Scouting, Ray has served on the Jasper Junior Achievement Board and currently serves on the boards of Dubois County Community Foundation, Providence Home/Cathedral Health, and Anderson Woods, Inc. He is a Religious Education Teacher and Hospitality minister for Precious Blood Church and has served on various church committees.

Ray says, “My father, mother, and family set an example for me to give back to the community. Endowing our community’s future is the responsibility we have for the future of our children and youth.”

 

 

Automotive Trivia 10/13/17

Friddle: In what year did Jasper Engines & Transmissions open its Nashville, TN, branch?
Check our blog next Friday for the answer and another Friddle.
Last Week’s Friddle:  
Which German automaker offered the V8 powered 928?
Last Week’s Friddle Answer: Porsche
Last Week’s Friddle Contest Winner: Kendrick T. - West Hills, CA